Refund and Returns Policy for Byterig Tech

Effective Date: April 3, 2025

At Byterig Tech, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward and hassle-free process to return items and receive a refund, in accordance with the terms set forth in this Refund and Returns Policy. Please take the time to carefully read this policy to ensure you fully understand your rights and responsibilities regarding returns and refunds.

1. General Return Policy

We want to make your shopping experience with Byterig Tech as smooth and worry-free as possible. If for any reason you are not satisfied with your purchase, you can return most products within 30 days of receiving your order.

  • Return Eligibility: To qualify for a return, the item must be unused, in its original packaging, and in resellable condition. If the product is damaged or not in its original state, a return may not be accepted.

  • Non-Returnable Items: Some items are not eligible for return, including:

    • Digital downloads or software products

    • Customized or personalized products

    • Gift cards

    • Opened or used items that cannot be resold due to hygiene reasons (e.g., certain electronics or accessories)

If you’re unsure about the return eligibility of a product, feel free to contact us for clarification.

2. How to Initiate a Return

If you would like to return a product, simply follow these steps:

  • Contact Us: Reach out to our customer service team at info@coolxtop.com within 30 days of receiving your product. Please include the following details in your message:

    • Order number

    • Product(s) you wish to return

    • Reason for the return

  • Return Authorization: After we review your request, we will send you a Return Merchandise Authorization (RMA) number, along with return instructions. This step is crucial to ensure your return is processed correctly and efficiently.

  • Package the Item: Carefully repackage the item(s) in the original packaging. Be sure to include any accessories, manuals, or parts that came with the product.

  • Return Shipping: Return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a traceable and insured shipping method to return your product to ensure it reaches us safely.

Once we receive your returned product, we will inspect it to confirm that it meets the return requirements. If the item passes inspection, we will proceed with issuing a refund or exchange as per your request.

3. Refunds and Exchanges

Once we have received and processed your returned product, we will issue a refund or exchange based on the following conditions:

  • Refunds: Refunds will be issued to the original payment method. Please note that the refund process may take 5-7 business days to complete, depending on your payment provider.

  • Exchanges: If you prefer an exchange rather than a refund, please indicate this in your return request. We will send the replacement product once the original item is returned and verified. If the replacement item is unavailable, we will provide a refund instead.

Important Notes:

  • Refunds are issued for the purchase price of the item, excluding original shipping costs, unless the return is due to a fault or error on our part.

  • If you received a promotional discount or coupon, the refund will be calculated based on the final price paid after discounts.

4. Defective or Damaged Items

In the rare event that you receive a defective or damaged item, we sincerely apologize for the inconvenience. In such cases, we will cover the cost of return shipping and offer either a replacement or a full refund.

  • Report Damage or Defects: If your product is damaged or defective, please contact us within 7 days of receiving the product, providing detailed information about the issue and photos if applicable.

  • Return Shipping: For defective or damaged items, we will arrange for a prepaid return label, so you won’t have to pay for return shipping.

  • Refund or Replacement: Once we receive the damaged or defective product, we will either issue a refund or send a replacement product, depending on your preference and product availability.

5. Late Returns

We understand that sometimes returns may be delayed. However, returns made after the 30-day period will not be accepted, unless otherwise agreed upon by Byterig Tech. If you need to return an item after the standard return period, please reach out to our customer service team, and we will do our best to accommodate your request on a case-by-case basis.

6. Order Cancellations

We process orders quickly to ensure timely delivery. If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once your order has been shipped, we cannot cancel it, but you may initiate a return once the product is delivered.

7. Return Shipping Costs

  • Customer Responsibility: In most cases, customers are responsible for paying the return shipping costs, unless the return is due to an error on our part (e.g., wrong item sent, defective product, etc.).

  • Prepaid Return Labels: For defective or incorrect items, we will provide a prepaid return shipping label. Otherwise, the return shipping cost will be deducted from your refund.

8. Sale or Clearance Items

Sale or clearance items are eligible for return, but only under the same conditions outlined in this policy. These items must be returned in unused and resellable condition, with the original packaging intact. Please check the product description for any specific return details.

9. Contact Us

If you have any questions or need assistance with a return or refund, our customer service team is ready to help. Please don’t hesitate to get in touch with us through the contact details below.

📞 Phone: 1 (555) 123-4567
📧 Email: info@coolxtop.com
📍 Address: 1234 Elm Street, Springfield, IL 62701, USA
🌐 Website: www.byterigtech.com

10. Compliance with AdSense

At Byterig Tech, we adhere to all Google AdSense guidelines regarding customer data and privacy. Our Refund and Returns Policy has been designed to be transparent and clear to customers while ensuring compliance with AdSense regulations. For more information about how Google uses your data for ads, you can review Google’s Privacy Policy.