Return Policy

At Zenith Living, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

1. Eligibility for Returns

• Return Period: You may return items within [number of days] days from the date you received your order.
• Condition: Items must be in their original condition, unused, and in the original packaging. Items that are damaged, altered, or not in their original packaging may not be eligible for return.
• Non-Returnable Items: Some items, such as custom-made products or clearance items, may not be eligible for return. Please check the product description or contact us for details.

2. Return Process

• Contact Us: Before returning an item, please contact our customer service team at to obtain a Return Authorization Number (RAN) and return instructions.
• Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
• Return Form: Include a completed return form with your package. You can download the form from our website or request it from our customer service team.

3. Refunds

• Processing Time: Once we receive and inspect your returned item, we will process your refund. Please allow days for the refund to be credited to your original payment method.
• Refund Amount: Your refund will include the cost of the item(s) returned. Please note that shipping costs are non-refundable unless the return is due to our error.
• Partial Refunds: If only part of your order is returned, the refund amount will be adjusted accordingly.

4. Exchanges

• Availability: Exchanges are subject to product availability. To exchange an item, follow the return process and place a new order for the desired item.
• Exchange Shipping: You are responsible for shipping costs associated with exchanging items unless the exchange is due to an error on our part.

5. Damaged or Defective Items

• Report Issues: If you receive a damaged or defective item, please contact us immediately at with your order number and details of the issue.
• Resolution: We will arrange for a replacement or refund at no additional cost to you. Please keep the original packaging and provide photos of the damage or defect to facilitate the process.

6. Order Cancellations

• Before Processing: If you need to cancel an order, please contact us as soon as possible. Orders can be canceled before they are processed or shipped.
• After Shipping: Once an order is shipped, you will need to follow the return process to return the item.

7. Customer Service

• Assistance: If you have any questions or need assistance with returns, please reach out to our customer service team at [Contact Information]. We are here to help and ensure you have a positive shopping experience.

8. Changes to Policy

• Policy Updates: We reserve the right to update or modify our return policy at any time. Any changes will be posted on our website, and the updated policy will apply to all returns made after the change.