Sales Policy

At Zenith Living, we are committed to providing a great shopping experience with clear and fair policies. Below is an outline of our sales policy to help you understand our practices and ensure your satisfaction:

1. Product Availability

All products are subject to availability. We make every effort to keep our inventory updated, but occasionally, items may be out of stock or discontinued. If an item you ordered is unavailable, we will notify you and offer alternatives or a refund.

2. Pricing

Prices are subject to change without notice. We strive to provide accurate pricing on our website and in-store. If there is a pricing error, we will inform you and offer the option to proceed with the order at the correct price or cancel the order.

3. Ordering Process

You can place orders through our store, website, or by phone. Orders are processed once payment is confirmed. For online orders, you will receive a confirmation email with your order details. For phone orders, we will confirm your order and provide an estimated delivery time.

4. Payment Methods

We accept various payment methods including:

• Credit and debit cards
• Online payment platforms (e.g., PayPal)
• In-store payments (cash, card)

5. Shipping and Delivery

We offer shipping and delivery services for your convenience. Shipping costs are calculated based on the delivery location and the size of the order. You will receive tracking information once your order has been shipped. Delivery times may vary depending on your location.

6. Returns and Exchanges

We accept returns and exchanges within [number of days] days of receipt. Items must be returned in their original condition and packaging. To initiate a return or exchange, please contact us for instructions. Note that certain items, such as custom-made products, may not be eligible for return.

7. Refunds

Refunds are processed once the returned item is received and inspected. The refund will be issued to the original payment method. Shipping costs are non-refundable, and you are responsible for return shipping fees unless the return is due to an error on our part.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please retain the original packaging and provide photos of the damage or defect to assist with the claim process.

9. Order Cancellations

Orders can be canceled before they are processed or shipped. If you need to cancel an order, please contact us as soon as possible. Once an order is in processing or has been shipped, cancellations may not be possible.

10. Customer Service

Our customer service team is here to assist you with any questions or issues. You can reach us via phone, email, or visit our store. We are dedicated to providing excellent service and ensuring your satisfaction with your purchase.

11. Privacy and Security

We are committed to protecting your privacy and securing your personal information. Please review our Privacy Policy for details on how we collect, use, and protect your information.

12. Changes to Policy

We reserve the right to modify our sales policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the update.